CHC52015 Diploma of Community Services


This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

Qualification details

CHC52015 Diploma of Community Services consists of 16 units of competency made up of 8 core units and 8 elective units. This qualification includes a mandatory 120 hour work placement.

Core units
  • CHCCCS007 Develop and implement service programs
  • CHCCOM003 Develop workplace communication strategies
  • CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
  • CHCDIV003 Manage and promote diversity
  • CHCLEG003 Manage legal and ethical compliance
  • CHCMGT005 Facilitate workplace debriefing and support processes
  • CHCPRP003 Reflect on and improve own professional practice
  • HLTWHS004 Manage work health and safety
Elective Units
  • CHCDIS005 Develop and provide person centred service responses.
  • CHCDIS008 Facilitate community participation and social inclusion.
  • CHCCCS004 Assess co-existing needs.
  • CHCCCS009 Facilitate responsible behaviour
  • CHCCSM005 Develop, facilitate and review all aspects of case management.
  • CHCCSM007 Undertake case management in a child protection framework.
  • CHCGRP002 Plan and conduct group activities.
  • CHCPRP001 Develop and maintain networks and collaborative partnerships.

Unit codes and titles are correct at time of publication. Codes, titles and selected elective units may change at any time without prior notification.Elective units have been selected by HANMAC on the basis of consultation with industry.

Elective units that are not included in the elective section of this page are available by negotiation. Elective units must meet the packaging rules within CHC52015 before being considered for inclusion.

Employment Opportunities
  • Aboriginal Housing Worker
  • Aboriginal Neighbourhood House Coordinator
  • Assistant Community Services Worker
  • Assistant Community Worker
  • Care Team Leader
  • Case Coordinator (Community Services)
  • Case Coordinator (Disability)
  • Community Access Coordinator
  • Community Care Manager
  • Community Development Worker for Social Housing
  • Community Housing Resources Worker
  • Community Housing Worker
  • Community Program Coordinator
  • Community Recreation Coordinator
  • Community Services Coordinator
  • Community Work Coordinator
  • Community Worker
  • Coordinator of Volunteer Work
  • Disability Team Leader
  • Early Intervention Worker
  • Family Services Coordinator
  • Family Support Worker
  • Housing Assistant
  • Housing Manager
  • Pastoral Care Counsellor
  • Pastoral Care Worker
  • Senior Youth Worker
  • Support Facilitator (Community Services)
  • Support Facilitator (Disability)
  • Team Leader
  • Welfare Support Worker
  • Youth Housing Support Worker

The ability to participate in and complete manual tasks including bending, pulling, pushing, reaching and lifting; comprehend, communicate and complete assessment tasks in English, commit to and meet set timeframes; complete studies outside of the classroom setting; complete basic computer based tasks.

Due to the nature of the industry, vaccinations are highly recommended.

Due to COVID-19 the current flu shot is required.

  • National Police Check (vulnerable people) – must provide receipt of application or copy of current check at time of commencement.

Support is available to students by phone, email or through appointment based face to face meetings.

  • Full fee – $4784
  • Higher Level Skills (non-concessional) – $560
  • Higher Level Skills (concessional) – $480

Other fees may apply. For more information about fees click here.


The Higher Level Skills program, funded by the Queensland Government, may be available for Queensland based students enrolling into this qualification. Eligibility criteria applies. For further information on the Higher Level Skills program and its eligibility criteria and the Queensland Governments Higher Level Skills fact sheet click here

You must be an existing worker in the Community Services industry to access Higher Level Skills funding for this qualification.

Course Duration

9 months. This course is competency based and can be completed in a shorter time frame depending on the students existing skills and knowledge and prior learning.

Next course commencement

External:  HANMAC is currently accepting external enrolments in this qualification for 2020.

Course flyer / Expression of Interest

If you are interested in enrolling in this course please complete the Expression of interest and return to HANMAC in person, by post or via