CHC42015 Certificate IV in Community Services


This qualification reflects the role of workers who design and deliver person-centered services to individuals and/or groups. Workers may provide support, advocacy or interventions to individual clients, groups or communities across a range of services.

Workers may be autonomous with limited responsibility within established parameters and may be required to supervise and lead other workers in projects or teams.

Qualification unit outline

This qualification consists of 15 units of competency made up of 7 core units and 8 elective units.

A 120 hour placement may be required for students who can’t provide evidence of 2 years of full time or equivalent work in a similar role.

Core units
  • CHCADV001 Facilitate the interests and rights of clients
  • CHCCCS004 Assess co-existing needs
  • CHCCOM002 Use communication to build relationships
  • CHCDIV001 Work with diverse people
  • CHCLEG001  Work legally and ethically
  • CHCPRP001  Develop and maintain networks and collaborative partnerships
  • HLTWHS003  Maintain work health and safety
Elective units
  • CHCDIS001 Contribute to ongoing skills development using a strengths based approach
  • CHCDIS004 Communicate using augmentative and alternative communication strategies
  • CHCCCS009 Facilitate responsible behaviour
  • CHCCCS020 Respond effectively to behaviours of concern
  • CHCDIS007 Facilitate the empowerment of people with a disability
  • CHCDIS008 Facilitate community participation and social inclusion
  • CHCCSM005 Develop, facilitate and review all aspects of case management
  • CHCAGE001 Facilitate the empowerment of older people

Elective units have been selected by HANMAC on the basis of consultation with industry. Elective units that are not included in this section are available by negotiation. Elective units must meet the packaging rules within CHC42015 before being considered for inclusion.

Unit codes and titles are correct at time of publication. Codes, titles and selected elective units may change at any time without prior notification.

Employment Opportunities
  • Aboriginal Health Education Officer
  • Aboriginal Intake and Referral Worker
  • Case Worker (Community Services)
  • Community Education Worker
  • Community Legal Officers
  • Community support worker
  • Court Support Worker
  • Domestic Violence Worker
  • Early Intervention Homelessness Worker
  • Family Support Worker
  • Health Education Officer
  • Information and Referral Worker
  • Outreach Officer
  • Peak organisation worker
  • Personal Adviser
  • Phone Advice Worker
  • Support Worker (Community Services)
  • Tenant Advice and Advocacy Worker
  • Welfare Rights Worker
  • Welfare Support Worker
  • Women’s Health Educator

The ability to participate in and complete manual tasks including bending, pulling, pushing, reaching and lifting; comprehend, communicate and complete assessment tasks in English, commit to and meet set timeframes; complete studies outside of the classroom setting; complete basic computer based tasks.

Due to the nature of the industry, vaccinations are highly recommended.

Due to COVID-19 restrictions the current flu shot is required.

  • National Police Check (vulnerable people) – must provide receipt of application or copy of current check at time of commencement.

Support is available to students by phone,email and through appointment based face to face support sessions.
Students requiring higher level support can be referred to external support services.

  • Full fee – $3135
  • Higher Level Skills (non-concessional) – $375
  • Higher Level Skills (concessional) – $300

Other fees may apply. For more information about fees click here.


The Higher Level Skills program, funded by the Queensland Government, may be available for Queensland based students enrolling into this qualification. Eligibility criteria applies. For further information on the Higher Level Skills program and its eligibility criteria and the Queensland Governments Higher Level Skills fact sheet click here

You must be an existing worker in the Community Services industry to access Higher Level Skills funding for this qualification.

Course Duration

Six months. This course is competency based and can be completed in a shorter time frame depending on the students existing skills and knowledge and prior learning.

An extension of this period may be available depending on the students circumstances.

Course commencement dates

HANMAC is currently accepting external enrolments for 2020.

Course flyer / Expression of Interest

If you are interested in enrolling in this course please complete the Expression of interest and return to HANMAC in person, by post or via [email protected]